And Michael told me that he does NOT have the authorization, so at this level Best Buy’s and Geek Squad’s credibility goes out the door. Because I can’t belief them to inform me the truth. Someone says one thing, somebody says another factor. Geek squad tells me to call customer serivce, and customer service tells me to speak to someone on the store.
I got off the phone with geek squad customer support, and try to make my case with the shop. I go back to one of the best purchase store (store 180, Frisco, TX) once my laptop is ready to be picked up. He still does not know what the no lemon policy is, and tells me that they may simply must ship it back a 4th time. I am getting indignant, so I inform him to get his supervisor as a result of Geek Squad has been … Read More