What is Customer

His Shingo-Prize winning work has appeared in The Harvard Business Review, Sloan Management Review, and other leading publications. Highest Climber — Belcan International Belcan has risen an impressive 58 places in the Top 200 list this year and increased its turnover by 120%. We’re putting the spotlight on five outstanding businesses this year that have caught our eye. It’s been compiled from publicly available information for the financial period1 July 2019 to 30 June 2020, including data from Companies House and the Fame database. It therefore doesn’t show the full effects of the pandemic – this will become more apparent in the 2023 listing.

  • Depending on the industry you work in, it can cost up to x5 times more to attract a new customer to your organisation, than it costs to retain an existing customer.
  • The Future of Service Forum brings together like-minded organisations from across the service sector.
  • Companies
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